No internet connection

[janeandsteph]

We have had no internet connection at all today. I have checked NBN and no issues there. I have reported this to TPG but after 5 hours of waiting for an update, still nothing from TPG. So TPG, would appreciate it if you could fix the problem!!

[Fixit]

Have the same experience.. No outage notice no internet no answer on phone, ticket maked as complete and unresolved!

[janeandsteph]

Same!!
Can’t seem to get any response or help from TPG at all!

[BasilDV]

Hi @janeandsteph

Thanks for reaching out and we apologise for the inconvenience.

We've tested the line and refreshed your connection, which solved the issue.

The modem is now online and working within specification. Please check your service and let us know if you need further assistance.

BasilDV

[BasilDV]

Hi @Fixit

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

They've managed to resolve the issue after refreshing the connection remotely.

If you need further assistance, please let us know.

BasilDV