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No internet connection

Level 1c
NBN connection box only power light is solid. Chain light is flashing
13 REPLIES 13
Moderator

Hi @adnanhitam

 

Welcome to the Community! 

 

Based on the account I've located using your Community details, there appears to be no signal going through based on the status of the modem lights.

 

The issue is now raised to our Engineering team for further investigation. An Engineer will be assigned to monitor and provide you with updates whenever possible. 

 

Feel free to let us know should require assistance. 

 

Regards,

Ahra_G

Level 1c
Hi. I think there is signal now but the connection box still the same.
Moderator

Hi @adnanhitam

 

A tech appointment has been booked on 13 January 2020 between 1PM - 5PM. 

 

Our Engineering Team will wait for the job completion and should be in touch to provide updates. 

Level 1c
The lady said they will come at 8am - 12pm? Has the time changed?
Moderator

Hi @adnanhitam,

 

The NBN Technician appointment is scheduled on Monday, 13 January 2020, 8:00 AM - 12:00 PM

 

You will receive an SMS or phone call prior of technicians arrival. Further updates will be provided by our Engineering Team when it becomes available.

 

Cheers!

Level 1c
Hello,

My internet is now working. Thank you
Moderator

That's wonderful news, @adnanhitam

 

Thank you for taking the time to inform us. Should you require further assistance, please don't hesitate to reach out to us again. Cheers!

Level 1c
So no one will be coming today right as the internet is working?
Moderator

Hi @adnanhitam

 

There won't be a technician today. NBNCo has already closed the ticket we've raised with them since they were able to detect internet traffic already.