Thanks for reaching out and we apologise for the inconvenience.
We've tested the line and refreshed your connection, which solved the issue.
The modem is now online and working within specification. Please check your service and let us know if you need further assistance.
Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
They've managed to resolve the issue after refreshing the connection remotely.
If you need further assistance, please let us know.