My name is Gemma Wilson. I am so appalled by the lack of support we can receive by you. I have emailed over a week ago and heard NOTHING back. I have not had my interest working for over 10 days now and I’m very OVER IT! I was already mad but I still reluctantly paid my internet bill hoping it would help, we’ll it didn’t! I am sick of it! I have a son and we cannot reach his schooling online OR just simply use our tv or stream ANYTHING! I do not pay for unlimited internet to have NO CONNECTION! I am so beyond mad and this needs fixing ASAP! I expect to be able to have some form of compensation because I have now paid for an internet service that isn’t even working, and haven’t been able to contact ANYONE in the last week! I have sent 3 emails, I have attempted to call every day the past week and got nowhere and every time I try to get support online it tells me no one is available! I am very very mad!