Welcome to TPG Community!
We tried to locate your account using your community details to no avail.
We'd like to look into your account for better understanding of the situation in order to resolve this as soon as possible.
Please send me a PM with your TPG username or customer ID number.
Thanks for providing the account details via PM, @JDGY. We have arranged one of our senior technical specialists to contact you between 4PM and 7PM Victoria time today for further assistance.
Should you have a preferred contact number and time, please send it via PM. Thank you.
Hi @JDGY, we can see that the issue has been escalated to our Engineering Team and they have raised the issue to Telstra who has committed to send a technician anytime between now and 25/Dec/2019.
The team is closely monitoring your case and the case engineer will be in touch for any additional update.
Let us know if we can be of further assistance.