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No internet in Menai, NSW

Labrat
Level 2
Level 2
‎18-12-2017 12:35 PM

We have had no internet since around 9:30am. My wife rang TPG and was told there were too many calls to help her and to go online, which without internet is a bit tricky. Anyone know if there is an NBN outage effecting us or is it just busy? But surely just "busy" would not knock out the internet and landline phone?? 

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BasilDV
Moderator Moderator
Moderator
‎20-12-2017 02:43 PM

Hi @Labrat,

 

Welcome to TPG Community!

 

I was able to pull up your account using your email address. I have run some test and detected that the internet service is working but it's been dropping. We might need to perform some troubleshooting with the help of our Tech team.

 

Please shoot us a private message of your preferred time and best number to be contacted.

 

Regards,

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