No internet

[yx264]

Hi there - I had no internet for 2 hours now tried to restart modem multiple times with no improvement. The DSL light is on and the online diagnostics said I am connected. On my laptop it says ‘your newly installed broadband equipment is waiting to be automatically configured’. But my service was set up in January.
Still on hold with the hotline. Please assist.

[BasilDV]

Hi @yx264 

Are you still not able to connect to the internet?

If no, based on the error message you are receiving, you need to check the configuration of the modem/router.

Do you know how to access the modem interface via 192.168.1.1?

BasilDV

[yx264]

@BasilDV still no internet, i tried to reboot it on the modem interface still did nothing. Not sure what else to do and still on hold with the technical support hotline…

[BasilDV]

Have you already checked if the service is affected by an outage?

If not, check it here:

• TPG service status
• NBN network status

If not, please send us a private message with your account details for us to run some tests on the line.

BasilDV