Apologies that you're having issues with the service. I've since checked your account and it shows that the issue has now been escalated to our Engineering team.
The Engineer you've spoken to have already requested for a technician to be booked and will be in touch as soon as we hear from NBN Co.
We appreciate your patience whilst we work on this matter.
We understand that our Engineering team was able to contact you and was advised that the NBN technician visit is scheduled tomorrow (Monday) between 1PM - 5PM. Our Engineering team will be in touch to provide further updates.