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No internet

Lesleyduncs1
Level 3
Level 3
‎25-05-2019 02:38 PM
I have no internet access after a week of intermittent drop outs it's stayed off for 24 hours. Is there an issue with nbn in the area?
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6 REPLIES 6
Lesleyduncs1
Level 3
Level 3
‎25-05-2019 03:48 PM
Back in again for now, it's getting pretty annoying. Do you have a reporting platform for interruptions?
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Lesleyduncs1
Level 3
Level 3
‎25-05-2019 04:39 PM
Nevermind it's gone off AGAIN!!! 🤬🤬🤬
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Riezl
Moderator Moderator
Moderator
‎26-05-2019 03:55 PM

Hi @Lesleyduncs1, we have checked the status of your connection and we can see an indication that it is dropping out.

 

We'd like to know if the modem is currently connected and on. Also, can you provide us the make and model of the modem?

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Lesleyduncs1
Level 3
Level 3
‎26-05-2019 04:05 PM
Yes the modem is on,
It was one TPG supplied
Tp link model archer vr1800v
Thanks
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Riezl
Moderator Moderator
Moderator
‎26-05-2019 05:19 PM

Thanks, @Lesleyduncs1. We can see that your connection is up and running now, but we'd like to make sure that it will remain stable.

 

We'll monitor this for 24 hours and if the issue persists, we'll investigate further. Thank you.

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Riezl
Moderator Moderator
Moderator
‎26-05-2019 05:31 PM

Hi @Lesleyduncs1, we have escalated the issue to our Engineering Team and they will be monitoring your case.

 

The case engineer will be in touch before 5PM SA time tomorrow to further discuss the matter.

 

Should you need any assistance, please let us know. Thank you.

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