No internet

Level 1b
Have not had internet for a couple of hours.
Have two working modems that we've tested and still nothing.
We're in Burwood, Vic - this happening to anyone else?
1 REPLY 1
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Moderator

Hi @feinerday,


Before attempting the troubleshooting steps, TPG recommends that you:

1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php

2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In your case, a TPG technician has been booked to further investigate the issue.