No internet

[Thelma]

No internet connection for 2 to 3weeks now

[Thelma]

Soo frustrating not being look after when im paying monthly for nothing

[Thelma]

SOO FRUSTRATING!!!!!
No internet for 3weeks.
Pls reply

[Thelma]

SOO FRUSTRATING!!!!!

[Thelma]

Pls.fix my internet

[Anonymous]

Hi @Thelma,

Welcome to the community!

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
•  "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In this case, we've seen that the service has been connected to our network, should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,