No internet

[catjames84]

I have lost connection. There are no outages and my account has been active a few days but the internet light is now off.

[Ahra_G]

Hi @catjames84, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

I've managed to locate your account and have seen that the connection issue is now raised to our Engineering Team for further investigation. Please ensure to leave the modem connected and turned on for remote testing purposes. 

Updates will be provided via phone call or SMS. 

Regards,

Ahra_G

[kabitza]

We are having the same problem

[Riezl]

Hi @kabitza , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community