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Welcome to the Community!
If your service is not affected by an outage, then we need to check if there's a line fault or if it's a faulty device.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
We understand that your service has been restored.
The attending NBN technician has replaced the faulty hardware within the NBN network, which resolved the issue.
Let us know if you need further assistance.