Thank you for providing your account details.
We checked it further and learned that your service is affected by an unplanned NBN network outage.
Their network status website is still not updated, but they might post it later today.
We'll monitor the case and provide you with the updates once available.
We understand that the service has been restored.
It was resolved by the attending NBN technician that replaced the faulty hardware within the NBN network.
Let us know if you need further assistance.