Hi @samantha827
Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've contacted our Tech team today to report the problem.
They've escalated the case to our Engineering team for further investigation as there's a possible fault within the NBN network.
An assigned Engineer will be in touch with you via SMS or phone call as soon as an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
BasilDV
