Hi @reonardomi ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Welcome to the Community @7259498.
We were able to locate your account and it shows that your service was installed yesterday (8 March 2022).
We can detect that your third party modem/router is now online and working within specification.
Let us know if you need further assistance.