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No power on my router

juhyun0782
Level 2
Its beginning to yesterday, now I'm using the AC1200 TP-Link router. I have no power on my router, i tried to several times unplugging, checking power on/off button and cable. But still my router dead. It Doesn't working anymore. What should i do??
3 REPLIES 3
Riezl
Moderator

Hi @ juhyun0782 , have you tried to hard reset the modem? If yes and you're still experiencing the same issue, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

juhyun0782
Level 2
I tried it...but still not working
Ahra_G
Moderator

I understand, @juhyun0782.

 

We'll wait for your details via private message in order for us to assist you accordingly.

 

 

Regards,

Ahra_G