Hi @ktutagalevao,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, Please check out this article that you may find helpful: Troubleshooting no internet connection
The connection issue is now raised to our Engineering team for further investigation. Updates will be provided via email or SMS.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/
Regards,
Ahra_G
