Not Connected

Level 1
Received an email from TPG on Friday 10/04/2020 titled: NBN Bundle Installation Confirmed.

In short, it informed me that: Activation for your service has now been confirmed:
NBN Technology: NBN Hybrid Fibre Coaxial (HFC)
Your NBN service is due to be activated within 2 working days. You are not required to be home for the installation.

It is not nearly a full week later, and despite receiving a text to tell me how to connect router etc, the internet light on the modem is not ON.

Assistance to resolve urgently please.
2 REPLIES 2
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Moderator

Hi there Oxley23,

 

Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

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Level 1
Private message has been sent just now