Not Connected

Level 2
Received an email from TPG on Friday 10/04/2020 titled: NBN Bundle Installation Confirmed.

In short, it informed me that: Activation for your service has now been confirmed:
NBN Technology: NBN Hybrid Fibre Coaxial (HFC)
Your NBN service is due to be activated within 2 working days. You are not required to be home for the installation.

It is not nearly a full week later, and despite receiving a text to tell me how to connect router etc, the internet light on the modem is not ON.

Assistance to resolve urgently please.

Hi there Oxley23,


Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards

Level 2
Private message has been sent just now