OCA 0163

[jackcat]

I am unable to dial out. I get an automated message that states "The number you have dialed is not available on this service OCA 0163" 

I have just changed my plan from adsl to nbn, I had no problems with the phone for the first few days, now I am unable to make any calls.

Any help would be appreciated

[BasilDV · Accepted solution]

Hi @jackcat 

Welcome to the Community!

We were able to locate your account using your community details and learned that the status of your Phone service is unfinancial. This means that you don't have enough balance to make a phone call.

You may add a balance by accessing your account here: https://www.tpg.com.au/myaccount or call our Accounts and Billing team on 1300 993 011 for further information.

BasilDV