Offered speed boost a couple of weeks ago, but still nothing

[JimmyJ]

I was offered the Speed boost a lot of people received to start on 5th of this month. I still don't see an improvement from ~50 and if anything I get more dropouts than the usual one every day or two now.

Is this it?

[BasilDV]

Hi @JimmyJ

Thanks for raising this to our attention.

Have you tested the speed on both Wired and WiFi connection?

If yes, could you please provide us a screenshot of the speed test result on both connections for comparison?

Please provide send me a PM with your TPG username or customer ID number to check on this further.

How do I private message (PM) in the community

BasilDV