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Offered speed boost a couple of weeks ago, but still nothing

JimmyJ
Level 2

I was offered the Speed boost a lot of people received to start on 5th of this month. I still don't see an improvement from ~50 and if anything I get more dropouts than the usual one every day or two now.

Is this it?

1 REPLY 1
BasilDV
Moderator

Hi @JimmyJ

 

Thanks for raising this to our attention.

 

Have you tested the speed on both Wired and WiFi connection?

If yes, could you please provide us a screenshot of the speed test result on both connections for comparison?

 

Please provide send me a PM with your TPG username or customer ID number to check on this further.

 

How do I private message (PM) in the community

 

BasilDV