Ongoing internet performance issues

[Scotty]

I have lodged 2 incidents over the past 5 days for poor internet performance on an NBN100 plan in the 2227 postcode, my latest incident states it’s waiting on me however the only contact I have had from TPG is an SMS saying you tried to contact me but I have no missed calls, messages, or any other contact (this is typical poor service desk performance to stop the clock on tickets).

I have used the “official” TPG app to perform a speed test but it of course crashes when performance is poor leaving me with no “official” evidence or means to lodge an incident.

2 people attempting to work from home does not cause poor performance on a 100Mbs connection.

I have 3 issues,

1) please fix my internet connection, either yourselves, or escalate to NBN
2) Fix your Service Desk
3) Fix your “official” app

Please.
Thank you.

[BasilDV]

Hi @Scotty

Welcome to the Community!

We checked your account and tested the line, but was not able to detect any fault.

The modem/router is getting a good connection speed as well.

Are you using a WiFi or a Wired connection? If WiFi, are you connected to the 2.4GHz or 5GHz band network?

What troubleshooting have you done so far?

You may check these links that may help you with some troubleshooting.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?
• Slow speed issue

BasilDV