PG Home Wireless solution doesn't work properly

[EWIN0221]

To: TPG

I'm posting this e-mail because I haven't got a normal internet connection for more than 1 month.

Based on the attached, it is obvious that your TPG Home Wireless solution doesn't work in my apartment.

Please see the attached images.

During this last one month, your team has sent replacement modems and requested me to connect but they didn't work.

Also I've heard that your network team has adjusted the connection but nothing has been changed.

Everytime when I call or e-mail, I feel at a loss about which section can take responsibilty - helpdesk, customer service or tech support.

Under this condition,  I've requested to switch back to the FTTB (Fiber to the building) however I haven't got any update.

I'm looking forward to having a proper feedback from you.

Sincerely,

EWIN0221

[Anonymous]

Hi @EWIN0221, 

I understand that you wish to revert to fixed broadband. Kindly send your TPG account details privately and we'll take it from there. 

How do I private message (PM) in the community

Thanks,

[EWIN0221]

My new TPG account details has been sent through the private mail process. 

This morning arounc 10:30 sydney time, I got a call from TPG.

I got an  instructed how to revert to fixed broadband.

[EWIN0221]

Home Wireless connection doesn't work properly at my location, does it ?

I'd like to receive a formal comments.