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Hello,
Hi @jackmorris1804, we can see that the issue has been escalated to our Engineering Team.
We'll make a follow up to fast track the resolution and will have the case engineer contact you before 11am QLD time to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via PM.
Let us know should you have further queries. Thank you.
Hi,
They can call on 04xxxxxxxx. As early as possible would be good as I really need to fix this issue ASAP.
Jack
Thank you, @jackmorris1804. We'll advise our Engineering Team.