PPP3 LCP Down (Constant Disconnections)

[jackmorris1804]

Hello,

For the past two weeks, I have been receiving constant disconnections (I have attached evidence from the provided router system log). I will be calling tomorrow to submit a ticket in order to resolve this issue as fast as possible. This is the second issue I have had with the TPG NBN service and has not allowed me to use my service properly. I can attach more images if required later.

I hope to hear back from you soon,

Jack

[Riezl]

Hi @jackmorris1804, we can see that the issue has been escalated to our Engineering Team.

We'll  make a follow up to fast track the resolution and will have the case engineer contact you  before 11am QLD time to discuss the progression of the case.

Should you have a preferred contact number and time, please send it via PM.

Let us know should you have further queries. Thank you.

[jackmorris1804]

Hi,

They can call on 04xxxxxxxx. As early as possible would be good as I really need to fix this issue ASAP.

Jack

[Riezl]

Thank you, @jackmorris1804. We'll advise our Engineering Team.