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PPP3 LCP Down (Constant Disconnections)

jackmorris1804
Level 4
Level 4
‎09-03-2019 09:21 PM

Hello,

 
For the past two weeks, I have been receiving constant disconnections (I have attached evidence from the provided router system log). I will be calling tomorrow to submit a ticket in order to resolve this issue as fast as possible. This is the second issue I have had with the TPG NBN service and has not allowed me to use my service properly. I can attach more images if required later.
 
I hope to hear back from you soon,
 
Jack
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3 REPLIES 3
Anonymous
Not applicable
‎11-03-2019 08:50 AM

Hi @jackmorris1804, we can see that the issue has been escalated to our Engineering Team.

 

We'll  make a follow up to fast track the resolution and will have the case engineer contact you  before 11am QLD time to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via PM.

 

Let us know should you have further queries. Thank you.

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jackmorris1804
Level 4
Level 4
‎11-03-2019 09:11 AM

Hi,

They can call on 04xxxxxxxx. As early as possible would be good as I really need to fix this issue ASAP.

Jack

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Anonymous
Not applicable
‎11-03-2019 09:17 AM

Thank you, @jackmorris1804. We'll advise our Engineering Team.

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