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Packet Loss since Planned Maintenance on 12/08/2021-13/08/2021

Level 2

Hi All,


I keep losing connection for a few seconds to a minute ever since the planned maintenance took place last week in Asquith and since the service coming back I have had constant packet loss (sometimes up to 12%)


Ive noticed in all internet activities (gaming,streaming and working from home).


Ive also restarted my router and NBN box a few times but it has not helped. IS anyone else having this issue since last week?


Hi @Amano07 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community