TPG Community

Get online support

Packet loss at

Level 2

Hi Everyone,

I'm connecting to work VPN using using F5 BIG-IP software, the VPN servers I'm connecting to are


VPN drops out very frequently during the day. I've tested connecting through Optus mobile internet - no issues at all. The tech support at work also cannot see anything wrong using their monitoring. Based on the attached traceroute it indicates that the issues are within TPG network. The VPN dropout happened at the time when traceroute indicated the packet loss.


Home WiFi and wired connections work perfectly, so not likely anything to do with home network.

Would appreciate if anybody can help with this please.


Kind regards,



Hi @Gregorian


Welcome to the Community!


We were able to locate your account using your community details and understand that this has been raised to our Tech team.

The tracert result has been forwarded for their assessment and someone will be in touch within 24 to 48 hours.



Level 2

Hello, What was the resolution please on that one? I am facing the same issue with F5. Thanks

Level 2

The solution was to reset the Network Settings in Windows and boot into the "safe mode without networking" and delete all network adapters in Device Manager. After that during the normal boot, Windows will reinstall all the network adapters found. At the same time I changed the internet provider, but my take is that it was primarily a software issue.