Pause internet while on holiday

[Webworld]

Hi team,
Is it possible to pause my internet while I am on holiday?

Thank you in advance.

[Ahra_G]

Hi @Webworld, 

If you have an NBN service, you have an option to downgrade on the lowest price plan ($29.99). Whilst for TPG FTTB service, the minimum suspension period is 30 days, maximum of 60 days which cost $1 per day. 

If you wish to discuss this further, please  PM your TPG account details with your preferred callback number and time then we'll have an account specialist to call you for assistance.

Thanks! 

Ahra_G

[tsclau]

@Ahra_G I have the same question. 

I am already overseas and wonder how I can downgrade my FTTB plan as you suggest from where I am.

I am not able to log into my TPG account ("Error 403 - Forbidden" on both Safari and Chrome browsers). I see the support contact pages only offer telephone support and there is not an email I can contact. I tried downloading the TPG app but cannot set up because I'm not using my Australian SIM and cannot receive a verification code.

Please advise how to proceed.

Thanks!

[Ahra_G]

Hi @tsclau,

Please send us a private message and we'll have a look at your account. 

-Ahra_G