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Hi @BlinkeredBump05,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Kind regards,
Karl
Thanks for the photos, your setup looks to be correct. I can see we have raised a ticket earlier, but we haven't received can update on it. I asked our engineering team to investigate what is happening with your ticket, and they will be in contact shortly with an update.
Thanks,
Karl