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Phone technician

BlinkeredBump05
Level 2
Level 2
‎22-04-2020 03:24 PM
Can I please get the date the NBN technician is coming to my home please case number #59496918
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KarlB
Moderator Moderator
Moderator
‎22-04-2020 03:26 PM

Hi @BlinkeredBump05,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Kind regards,

Karl

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BlinkeredBump05
Level 2
Level 2
‎22-04-2020 04:41 PM
Picture as requested
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BlinkeredBump05
Level 2
Level 2
‎22-04-2020 04:48 PM
As requested
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KarlB
Moderator Moderator
Moderator
‎22-04-2020 04:59 PM

Hi BlinkeredBump05,

 

Thanks for the photos, your setup looks to be correct. I can see we have raised a ticket earlier, but we haven't received can update on it. I asked our engineering team to investigate what is happening with your ticket, and they will be in contact shortly with an update.

 

Thanks,

Karl

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