TPG Community

Get online support

Ping spikes in the evenings

SOLVED Go to solution
Highlighted
Level 1b

Today I was getting awful 4.4Mbps (fast.com) at times and terrible ping spikes (up to 250-500ms, server address was 92.223.48.21; tracert log is below). Gaming is impossible with such unreliable connection. I experienced the problem after 8pm, when I started using it. And it kind of resolved by itself past 9pm. The download speed was between 8 and 14 on difference measurements.

 

Yesterday it was all good at the same time. Two nights before it was as bad as today. It's like a lottery to me every day. Is this a congestion problem (what other people from Ormond would say)? Can this be looked at and amended?

Tracing route to sy4-sl-a21.fe.core.pw [92.223.48.21]
over a maximum of 30 hops:

  1     1 ms     2 ms     2 ms  dsldevice.gateway [10.0.0.138]
  2    16 ms    18 ms    16 ms  10.20.20.196
  3   144 ms    27 ms    27 ms  202.7.173.113
  4    33 ms    30 ms    31 ms  203-219-155-1.tpgi.com.au [203.219.155.1]
  5   104 ms    32 ms    29 ms  syd-apt-ros-crt1-be-10.tpgi.com.au [202.7.171.141]
  6    27 ms    29 ms    29 ms  syd-gls-har-crt1-he-0-3-0-0.tpgi.com.au [202.7.162.114]
  7    32 ms    36 ms    26 ms  syd-gls-har-wgw1-be-100.tpgi.com.au [203.221.3.7]
  8    27 ms    30 ms    29 ms  203-219-107-194.static.tpgi.com.au [203.219.107.194]
  9     *        *       28 ms  lag41.sclarinte01.aapt.net.au [202.10.14.201]
 10    28 ms    27 ms    41 ms  59-100-239-14.syd.static-ipl.aapt.com.au [59.100.239.14]
 11    27 ms    27 ms    27 ms  ae-5.r00.sydnau04.au.bb.gin.ntt.net [129.250.9.177]
 12     *        *        *     Request timed out.
 13    38 ms    26 ms    26 ms  sy4-sl-a21.fe.core.pw [92.223.48.21

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Hi @vladimirt,

 

One of our Technicians tried to call you yesterday, unfortunately no avail. If you will have a free time today you can reach our Technical support team on this number 13 14 23 option 2. Let me know should you require further help.

 

Cheers!

 

 

View solution in original post

4 REPLIES 4
Moderator

Hi @vladimirt,

 

Welcome to the community!

Are you using a desktop or a laptop? I'd like to know if it is connected via LAN or Wireless connection and what particular game(s), software is in-used when latency spikes occur between 8PM.

I was able to locate your account using your community details and ran initial tests; the result shows your service is currently connected for 4weeks 5d 16h 43m, getting a good connection on the line and no line fault are detected.

 

I refreshed your service connection to our network; I will monitor your connection until tomorrow, let me know if you will still experience latency issues tonight.

 

Cheers!

Highlighted
Moderator

Hi @vladimirt,

 

Good day! I refreshed your service connection to our network yesterday and now connected and stable for 22h 12m with a good speed on the line. Please confirm if you still having difficulty with latency at night.

 

Cheers!

Highlighted
Moderator

Hi @vladimirt,


Thanks for sending us additional details to your service. I would like to arrange a call from one of our Technicians for further test and investigation. Shoot us your best contact number and preferred time.

We'll wait for your response. Cheers!

Highlighted
Moderator

Hi @vladimirt,

 

One of our Technicians tried to call you yesterday, unfortunately no avail. If you will have a free time today you can reach our Technical support team on this number 13 14 23 option 2. Let me know should you require further help.

 

Cheers!

 

 

View solution in original post