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Ping spikes in the evenings

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Level 1b

Today I was getting awful 4.4Mbps (fast.com) at times and terrible ping spikes (up to 250-500ms, server address was 92.223.48.21; tracert log is below). Gaming is impossible with such unreliable connection. I experienced the problem after 8pm, when I started using it. And it kind of resolved by itself past 9pm. The download speed was between 8 and 14 on difference measurements.

 

Yesterday it was all good at the same time. Two nights before it was as bad as today. It's like a lottery to me every day. Is this a congestion problem (what other people from Ormond would say)? Can this be looked at and amended?

Tracing route to sy4-sl-a21.fe.core.pw [92.223.48.21]
over a maximum of 30 hops:

  1     1 ms     2 ms     2 ms  dsldevice.gateway [10.0.0.138]
  2    16 ms    18 ms    16 ms  10.20.20.196
  3   144 ms    27 ms    27 ms  202.7.173.113
  4    33 ms    30 ms    31 ms  203-219-155-1.tpgi.com.au [203.219.155.1]
  5   104 ms    32 ms    29 ms  syd-apt-ros-crt1-be-10.tpgi.com.au [202.7.171.141]
  6    27 ms    29 ms    29 ms  syd-gls-har-crt1-he-0-3-0-0.tpgi.com.au [202.7.162.114]
  7    32 ms    36 ms    26 ms  syd-gls-har-wgw1-be-100.tpgi.com.au [203.221.3.7]
  8    27 ms    30 ms    29 ms  203-219-107-194.static.tpgi.com.au [203.219.107.194]
  9     *        *       28 ms  lag41.sclarinte01.aapt.net.au [202.10.14.201]
 10    28 ms    27 ms    41 ms  59-100-239-14.syd.static-ipl.aapt.com.au [59.100.239.14]
 11    27 ms    27 ms    27 ms  ae-5.r00.sydnau04.au.bb.gin.ntt.net [129.250.9.177]
 12     *        *        *     Request timed out.
 13    38 ms    26 ms    26 ms  sy4-sl-a21.fe.core.pw [92.223.48.21

4 REPLIES
Moderator

Hi @vladimirt,

 

Welcome to the community!

Are you using a desktop or a laptop? I'd like to know if it is connected via LAN or Wireless connection and what particular game(s), software is in-used when latency spikes occur between 8PM.

I was able to locate your account using your community details and ran initial tests; the result shows your service is currently connected for 4weeks 5d 16h 43m, getting a good connection on the line and no line fault are detected.

 

I refreshed your service connection to our network; I will monitor your connection until tomorrow, let me know if you will still experience latency issues tonight.

 

Cheers!

Moderator

Hi @vladimirt,

 

Good day! I refreshed your service connection to our network yesterday and now connected and stable for 22h 12m with a good speed on the line. Please confirm if you still having difficulty with latency at night.

 

Cheers!

Moderator

Hi @vladimirt,


Thanks for sending us additional details to your service. I would like to arrange a call from one of our Technicians for further test and investigation. Shoot us your best contact number and preferred time.

We'll wait for your response. Cheers!

Highlighted
Moderator

Hi @vladimirt,

 

One of our Technicians tried to call you yesterday, unfortunately no avail. If you will have a free time today you can reach our Technical support team on this number 13 14 23 option 2. Let me know should you require further help.

 

Cheers!