Plan change

[CMMCleary]

I was away and had organised for my plan to be decreased while away for several months.  I was told it would resume back to the original NBN FTTN 50 on September 1 for my return.  It did not happen, so I have sent a request to change to NBN FTTN 50 via my app.

I have an email acknowledging the change, but still not activated.  Please let me know when this will happen.

you will reach my partner on the mobile listed, should you call. Otherwise please respond to this. 
thank you,

charlotte Cleary 

[Anonymous]

Hi Charlotte, 

We'll have this matter checked and see the progress of the plan change request. Kindly send us a private message with your TPG customer ID or username. 

How do I private message (PM) in the community

Regards, 

Angeli
 

[CMMCleary]

Hello,

my user name is *******

thank you

[Anonymous]

Hi Charlotte, 

We've sent you a private message. Kindly see your inbox. 

Thanks!

[Anonymous]

Hi Charlotte, 

Your plan change request has been completed. Let us know if you still encounter an issue. 

Regards, 

Angeli