Please cancel my Internet account

[Parvez]

Please cancel my account. Could you please give me your email address ... how do I cancel your service...  I have been using your service for 3 plus years and had enough pain. cannot take it anymore... Could you tell me how to cancel

[Ahra_G]

Hi @Parvez, 

Welcome to the Community! 

We're sorry to know that you no longer wish to continue your service with us. I will need to have someone from our Accounts Team to assist you further regarding your concern. 

Please let us know of your most convenient time to receive a call so I can organise a contact to be made. 

Regards, 

Ahra_G

[Parvez]

you guys can call me between 10 to 12:30 pm tomorrow (tuesday). Is there any number to call you back though as I hardly can trust you guys... you have already set the example..

[Riezl]

Hi @Parvez, we have arranged an account specialist to contact you between 10AM and 12:30PM NSW time today.

Let us know if we can be of further assistance.

[Martakaz]

Hi,
I would also like to cancel my account. Please advise the steps.
Thank you
Marta

[Riezl]

Hi @Martakaz, we are saddened to know that you'd like to cancel your service. We have located an account using your community details, but we'd like to make sure that we got the right one. Can you PM us your TPG customer ID, username and complete address?

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi @Martakaz, thanks for providing the details via PM. We have raised your concern to our Accounts Team and an account specialist will contact you between 11AM and 2PM VIC time to address this matter.

[Kmtm91]

Hello Moderator,

I would like to cancel my internet account please ASAP. I am moving and now longer require and internet connection.
Please assist me on how to go further.
Thank you.

[BasilDV]

Hi @Kmtm91,

We regret to hear that you've decided to terminate your account with us.

We'll arrange a call from our Accounts team for further discussion of the process and to make sure that the request is coming from the account holder.

Please send me a PM with your preferred time and best number to be contacted.

How do I private message (PM) in the community?

BasilDV

[wjryan20]

Hello Moderator

I would like to cancel my internet account please ASAP. I no longer require an internet connection.
Please advise steps to cancel

Thank you.