Please process my NBN plan upgrading

[ljzeng369]

Applied to upgrade from “NBN FTTN Broadband XXL Bundle Standard” to “NBN FTTN 50+$10 OZ Talk” $79.99/month last Friday. Received an email said will be processed within 1day, and debited $10 from my bank account, but until now this still not process. Could you please help me to have a check? Thanks.

[Rica_R]

Hi @ljzeng369,

Good news! We've seen that the plan change for your account has been completed. Our sincerest apologies if there has been a delay on the plan activation of your account. We've also sent a confirmation email regarding this matter. 

Should you need further assistance on your account, feel free to let us know. Thank you.