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For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting_nbn_fttn
We understand that you've reached our support via Email and this has been endorsed to our Tech team. A case manager will be in touch with your for further testing.
Let us know if you need further assistance.
BasilDV
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting_nbn_fttn
We understand that you've reached our support via Email and this has been endorsed to our Tech team. A case manager will be in touch with your for further testing.
Let us know if you need further assistance.
BasilDV