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Poor Internet Connection

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Chris_Johnstone
Level 2
Hi

I’ve had very poor internet connection over the last 24 hours........is there something going on I should know about?
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Chris_Johnstone 

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting_nbn_fttn

 

We understand that you've reached our support via Email and this has been endorsed to our Tech team. A case manager will be in touch with your for further testing.

 

Let us know if you need further assistance.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @Chris_Johnstone 

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting_nbn_fttn

 

We understand that you've reached our support via Email and this has been endorsed to our Tech team. A case manager will be in touch with your for further testing.

 

Let us know if you need further assistance.

BasilDV

View solution in original post