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Process for disconnecting phone

Wanga
Level 2

Hiya,
I have my home phone set up with TPG but all I recieve is scam calls these days - up to 8 a day - so I want to disconnect the service.

What is the best way to go about his?
Cheers and thanks,
Wayne

3 REPLIES 3
david64
Level 11

Hi @Wanga . Just unplug the phone from the router. If you are on a pay per month phone plan, change to $0 PAYG plan. You might be able to get another number. 

Wanga
Level 2

Thanks David. I think I'm already on a PAYG plan... Will the pre-paid $ amount I have in the account be credited back to me? There doesn't seem to be anywhere I can do this. 
Cheers,

W.

david64
Level 11

@Wanga . Not sure. There is this thread from moderator but it might apply to SIM only plans (mobile phone), not necessarily the voip service with internet.

https://community.tpg.com.au/t5/SIM-Only-Plans/Your-Home-Phone-Optional-Prepaid-Balance/m-p/84510