Random Internet Dropout, not a router but NBN box issue as lights on the NBN box are also dropped, and this has been going on since 2 weeks ago.
Some logs for you:
22/09 - Internet gone around 15:00; contacted TPG saying there is an outage reported.
23/09 - Internet appears to be back to normal in the morning of 23/09.
24/09 - Internet gone around 14:13.
03/10 - Internet gone for 3 times, manually reset NBN box did fix the issue.
04/10 - NBN Co tech came on site while the Internet was working; then the tech left as confirmed all tests he ran appeared to be normal and the speed is fast.
- Later the afternoon, the Internet dropped about 3 times, resulting us had to go with mobile data for any Internet activity.
- Later the night, the Internet dropped about 4 times, resulting us had to go with mobile data.
05/10 - Around 12:30 pm, Internet dropped again until 13:00. After a manual reset done on the NBN box, the Internet is now back.
- 14:45, Internet gone again after a TPG account expert contacted/confirmed the Internet worked fine.
- 15:00, dropped.
- 15:09, back online.
- 15:10, gone again.
- 15:11, back; and then dropped in 20s.
- 15:26, back;
- 15:44, dropped.
- 15:45, it appears that change of cable can resolve this issue for a second.
- 15:46, replugging the blue cable back worked, back, however, as mentioned above, only worked for seconds before it drops again.
- 15:48, dropped.
- 15:57, back.
My current service ticket is 11777675 and I haven't had any actual response so please treat it as urgent before further escalation happens.
