Red optic light

[Jaime_roze]

I have a red optic light on my new nbn service. No outages and been trying to get through to TPG Online chat for three days. No response on email either.

[luisc]

Hi Jaime_roze,

Welcome to TPG Community!

Could you clarifiy, where do you see "the red optic light", ?

If no outages on the service by NBN, have you tried to check the proper setup?

But I would like to know if NBN HFC or NBN FTTC

[luisc]

However if your service is NBN FTTP (fibre to premises), could you power on and off the NTD.

If still that red light, please contact technical support department

[Jaime_roze]

Optic light is in the nbn box. Connection is FTTP

[Jaime_roze]

I tried turning the nbn box off and then on and it was still red. I can’t get through to tech support for help, been trying for three days.