Red optic light

[basilalias]

Hi,
There was no power light in NBN box since yesterday lunch time. Now power light is back but optic light is red. I have completed reset, turned off the NBN box and restarted.

Any other suggestions?
Thank you
Basil

[BasilDV]

Hi @basilalias 

Are you still getting a red optical light?

If yes, then we need to test the line and see if there's any fault affecting the service.

Just send us a private message with your account details.

BasilDV

[basilalias]

Still red light. 
 

[alanguide]

Sounds like a new NBN NTD box required. Fibre itself is impervious to lightning, but mains supplied equipment is not. TPG will arrange for NBN to replace when they've done their tests. No doubt you've sent a mod a private message with your full details?

[BasilDV]

Hi @basilalias 

We've edited your post as it contains your account details.

Please avoid posting any personal or account information on a public thread as it may compromise your security.

We've responded to your PM and will wait for you to complete the verification.

BasilDV