TPG Community

Get online support

Regional NSW modem not connecting to interwebs via phone connection

Jethro
Level 2

So followed the instructions. Plugged the modem in and connected DSL port to phone wall jack via the supplied cable. Power indicator is on, the 2.4GHz and 5GHz light are on, but no action on the DSL and internet lights.

 

Think I am seeing the wireless network connection but have no idea of the network password for this modem, is it the same as the existing 4GL modem/router?

 

Still connecting to the web via the old modem, heck that one was easy peasy to setup here, but currently no luck via the super duper new one.

 

Thanks in advance folks

1 REPLY 1
Ahra_G
Moderator

Hi @Jethro

 

For newly installed services or setup for new equipment, you may check out this article: New Connection Setup 

 

For further help, please send in your Customer ID or username via PM. 

 

Thanks! 

Ahra_G