Regular Internet Drop Outs FTTB

[mgreaves141]

Hi, I'm on TPG FTTB and regularly get multiple internet drop outs throughout the day (every few hours). The internet light usualy goes out and the DSL light flashes.

Generally the speed is fast so no issues there, it is just quite annoying when I am on a work call and it randomly drops out for a few seconds to a minute.

It is not a WiFi issue as I get the same problem both wired and wireless, the only thing connected to my phone socket is the modem (Archer VR1600v2), with the socket in the bedroom unplugged (we do not have a phone).

Can you let me know what is needed to test my connection.

[Riezl]

Hi @mgreaves141,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community