Welcome to TPG Community!
We were able to locate your account using your community details and tested the line.
We've noticed that the connection is currently stable, but based on the logs, there were dropouts.
We'd like to further test the connection with the help of our Technical support team in order to identify if there's any issues within the NBN network.
We'll arrange a call from them using the number that we have on file. If you recently changed your contact number, please let me know via PM.
Hi @dlamoureux, we'd like to arrange one of our senior technical specialists to contact you for assistance. Please PM us your best contact number and most convenient time to receive a call for troubleshooting.
Thanks for providing your contact details via PM, @dlamoureux. We have arrange one of our senior technical specialists to contact you between 7:30PM and 8PM Victoria time tonight.
Let us know if we can be of further assistance.
We understand that our Tech team has been in touch and the case has been escalated to our Engineering team for further investigation.
Further updates will be given within 24 to 48 hours as soon as it becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
We've seen that you have been in contact with one of our Engineers and advised the the previous fault has been re-opened. At the moment the issue with the service is under investigation. Updates will be provided when it becomes available via SMS or Phone call.