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Can I Cancel Telstra Plan?

Level 1a

Hi,

I've been on NBN for a while now but I'm still paying a Telstra bill (Home Phone Basic plan).

Do I even need Telstra now I'm on NBN or can I cancel that plan completely?

 

Thanks,

Nicholas

3 REPLIES 3
Moderator

Hi @adslhlu0 

 

Welcome to TPG Community!

 

If you are under the TPG NBN service, you don't need the Telstra phone anymore as we provide a bundled service (Internet and Home phone - VoIP).

 

You may cancel your Telstra phone account and it will not affect your service.

 

BasilDV

Level 1a

Hi Basil, 

Thanks for your reply.

I don't need a home phone. 

I just want the NBN and I'm currently on the $69 TPG plan which I'm happy with.

When on ADSL2+ I had to keep Telstra in the loop for the line rental.

Is that no longer the case? 

Thanks

Nicholas

 

 

Moderator

Hi @adslhlu0 

 

We sold the NBN and the VoIP phone as a bundle.

 

You don't need the phone line from Telstra as we are using a different technology.

 

You may contact them to terminate your phone account.

 

Cheers!

BasilDV