Regular dropouts especially in the afternoon

[Ahra_G]

Hi @sjrm, 

 There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

Feel free to let us know should you require further assistance. 

Regards,

Ahra_G

[sjrm]

Yes i know the difference. The DSL light is going out, hence network dropouts.

[Anonymous]

Hi @sjrm,

Shoot me a private message with your best contact number and preferred time tomorrow, we'll have one of our Technicians contact you for real-time test and investigation.

How do I private message (PM) in the community

Regards,

Yes i know the difference. The DSL light is going out, hence network dropouts.