We're sorry to know that you are having issues with the payment on your account.
Based on our records, you have recently updated your payment using a debit card however the payment will not be processed yet as you will need to send your Direct Debit form with the account holder's signature to firstname.lastname@example.org
You can do a once-off payment using a credit card for real-time posting.
You may check this Community article regarding payments: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
I can also organise a contact to be made from one of our Accounts Team for further assistance. Just let us know of your most convenient time to receive a call.