Rejected payments

Level 1
I have updated my account all ready there is funds in there and I don’t understand why it’s been rejected again.

Hi @Rachelbui12


We're sorry to know that you are having issues with the payment on your account. 


Based on our records, you have recently updated your payment using a debit card however the payment will not be processed yet as you will need to send your Direct Debit form with the account holder's  signature to


You can do a once-off payment using a credit card for real-time posting. 


You may check this Community article regarding payments: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online


I can also organise a contact to be made from one of our Accounts Team for further assistance. Just let us know of your most convenient time to receive a call.