Hi @danielled85
Relocating your service will follow the normal installation time frame.
If the required equipment has been installed, then it may only take around 1 to 10 business days to get it active.
In case there's a fault encountered while we try to finalise the activation/installation of the service, then it may take longer.
We'd like to look into your account for further assessment.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV
